COVID-19 (Coronavirus) Advisory: If you think you were exposed to COVID‑19 or have fever or cough, please call Vivacity Care Center before traveling to the care center. In order to triage patients appropriately, online scheduling of appointments is unavailable. Please call the care center at 509‑228‑3300 for appointments. For more information, read our COVID-19 FAQs.


Frequently Asked Questions

We know these past few weeks have held uncertainty and major lifestyle shifts due to the COVID-19 outbreak. We’re making every effort to care for the needs of our neighbors, our community, and our staff. We appreciate your patience and cooperation during this challenging time.

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Appointments at Vivacity Care Center
Can I schedule a wellness visit at Vivacity Care Center?

At this time the Centers for Disease Control and Prevention (CDC) has advised that any non-urgent, elective care is to be put on hold. Based on this guidance we are suspending wellness visits to Vivacity Care Center until further notice. You can still make a sick care appointment by calling 509-228-3330.

Why is Vivacity Care Center taking this action?

Vivacity Care Center is facing a rapidly increasing need to respond to the COVID-19 pandemic. At this time the CDC has advised that any non-urgent, elective care is to be put on hold to help limit the spread and impact of COVID-19.

Can I still come into the care center for an urgent need?

While in-person appointments at the care center are being limited during the COVID-19 outbreak, you can now schedule virtual acute care visits with your provider. Some urgent needs will require an in-person visit. Call Vivacity Care Center today at 509-228-3300 and we’ll help determine if an in-person or virtual visit will best suit your needs.

Is wearing a face mask required at the care center?

Yes – We care about your safety as well as the safety of our care team. To keep everyone safe and in accordance with CDC guidelines, we are requiring all patients and staff to wear a face mask when in the care center.

Is a virtual appointment any different from a regular in-person appointment?

A virtual appointment allows you to meet with your provider over video from the comfort of your home. If you’ve ever used FaceTime or Skype, this is exactly the same. Member cost shares are waived for all virtual appointments through June 30 for participating groups. Call the number on the back of your medical insurance card to see if a cost share applies.

What if I am having technical difficulties during my virtual appointment?

If you experience any difficulties during your virtual appointment, please either tell us (if you can during your appointment) or call us at 509-228-3300.

What if I need a prescription? Can my provider give me one over a virtual appointment?

Yes. Your provider can write you a prescription for most medicines or request additional testing (e.g. x-ray, lab tests) by sending it electronically to the pharmacy or lab of your choice.

How can I schedule a sick care appointment?

In order to prioritize appointments appropriately, online scheduling is unavailable. If you need to schedule a sick care appointment, please call us at 509-228-3300.

Can I schedule a health coaching appointment?

If you’ve had an initial visit at Vivacity Care Center, you can make a health coaching appointment any time, which will be held virtually.

Can I schedule a virtual appointment with a behavioral health specialist?

You can only schedule a virtual appointment with a Vivacity Care Center behavioral health specialist if you already have a referral from a Vivacity Care Center provider. If you haven’t established care with a behavioral health specialist at Vivacity Care Center, contact customer service at the number on the back of your ID card for additional options.

What should I do if I had an in-person appointment scheduled?

If you had a non-urgent or wellness appointment scheduled, we’ll be calling you to reschedule.

What should I do if I need to contact Vivacity Care Center after hours?

If you are an existing patient, you can call the care center after-hours at 509-228-3300 to talk to a registered nurse. And if necessary, they will transfer you to an on-call Vivacity Care Center provider.

Testing and treating for COVID-19
I think I was exposed to COVID-19 or I have symptoms. What do I do?

If you think you were exposed to COVID-19 or have fever or cough, please call Vivacity Care Center at 509-228-3300 or your primary care provider for testing or an evaluation.

Can I go to a lab or emergency room to get tested for COVID-19?

To avoid possible spread, you should not go to a lab for testing without an order from your doctor. Do not go to the emergency room unless you are having a medical emergency.

What happens if I feel sick but don’t need or want the test?

You can always contact your provider at Vivacity Care Center. After discussing your symptoms, your provider may determine that you do not need to be tested for COVID-19. At this point, your doctor will help advise you on how to treat your symptoms from home, including taking medicine to reduce fever or other cold symptoms.

Can I refill my prescription early?

All insurance plans work differently but most are allowing for earlier refills. Please call the number on the back of your medical insurance card to learn if you can refill your prescription early.

About COVID-19
How does the virus spread?

We have a lot more to learn about COVID-19. However, it appears the virus spreads like other respiratory viruses – by people with the infection coughing and sneezing. These droplets are inhaled by other people or moved to the eyes, nose or mouth by contaminated hands.

What can I do to keep myself, my family and my friends safe?

The best way to prevent illness is to avoid being exposed to the virus. Clean your hands often with soap and water for 20 seconds. Avoid close contact with people who are sick. Stay home if you are feeling ill.

Where can I learn more about COVID-19?

For all that you need to know, including travel advisories:

For specific questions, see the CDC’s FAQ section.

For information about COVID-19 in your state, search your state’s health department, which works with the CDC to monitor and implement all recommendations.

COVID-19 and Insurance
Is COVID-19 testing covered by insurance?

We know these are difficult times for many, and the worry about medical bills, especially as they relate to COVID-19, is great. To ease some of the burden, Premera Blue Cross and LifeWise Health Plan of Washington will be waiving cost shares including copays, deductibles, and coinsurance for all COVID-19 related testing and treatment.

This cost share waiver will continue through October 1, 2020. For Premera Medicare Advantage customers, regulators haven't communicated an end date for this flexibility.

What if I don’t have insurance?

In response to the potential growth of COVID-19 cases, the Washington Health Benefit Exchange announced a limited-time, special enrollment period for qualified individuals who aren’t insured. Enrollment runs through May 8, 2020, and allows uninsured individuals 30 days to enroll in coverage through Washington Healthplanfinder.

Washington residents can enroll through May 8 by calling the Customer Support Center from 7:30 a.m. to 5:30 p.m., Monday through Friday at 855-923-4633; TTY: 855-627-9604, or by contacting a local certified broker or navigator.